SHIPPING & DELIVERY

Thank you for shopping at tranquilightlimited.net. This Shipping & Delivery Policy explains how we handle shipping for our gaming chairs within the United Kingdom.

1. Shipping Coverage

We currently ship only within the United Kingdom.

Orders outside the UK are not supported at this time and cannot be completed at checkout.

2. Shipping Fees

We offer free shipping on all orders within the UK.

There are no additional delivery charges at checkout.

3. Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders are not processed on weekends or public holidays

Once processed, your order will be handed over to our shipping carrier for delivery.

4. Delivery Time

Estimated delivery time within the UK:

  • 3–7 business days

Delivery times are estimates and may vary depending on location, courier performance, and peak seasons.

5. Order Tracking

Once your order has been shipped:

  • You will receive a confirmation email with tracking information

  • You can track your order using the provided tracking link

If you do not receive tracking details, please contact us.

6. Delays

Delays may occasionally occur due to:

  • High order volumes

  • Courier or logistics disruptions

  • Unforeseen external factors

If your order is delayed, please contact us and we will assist you.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for delays or losses caused by incorrect or incomplete address details

  • If you notice an error, please contact us immediately after placing your order

Address changes may not be possible once the order has been shipped.

8. Lost or Missing Packages

If your package is:

  • Marked as delivered but not received, or

  • Suspected to be lost in transit

Please contact us as soon as possible. We will work with the carrier to investigate and provide a suitable solution, which may include a replacement or refund depending on the situation.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: tranquilight-uk@outlook.com
Website: tranquilightlimited.net

We are committed to providing a smooth and reliable delivery experience for all customers in the United Kingdom.