PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how tranquilightlimited.net (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or purchase our products.

We operate as a UK-based business selling gaming chairs.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

Technical Information

  • IP address

  • Device type and browser information

  • Cookies and usage data (pages viewed, time spent, etc.)

  • Referring website or source

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide order confirmations and shipping updates

  • Offer customer support

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Comply with legal and tax obligations

If you opt in, we may also send promotional emails. You can unsubscribe at any time.

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: to fulfill your order

  • Legal obligation: for tax and accounting requirements

  • Legitimate interests: to improve services and prevent fraud

  • Consent: for marketing communications (where applicable)

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties, including:

  • Payment processors (e.g., PayPal)

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Analytics providers

All third parties are required to protect your data and use it only for the intended purpose.

5. Cookies

We use cookies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve user experience

You can disable cookies through your browser settings, but some features may not function properly.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders

  • Comply with legal and tax requirements

  • Resolve disputes

  • Maintain business records

7. Your Rights (UK GDPR)

If you are in the UK or EU, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

To exercise your rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure payment processing via third parties

  • Restricted access to personal data

However, no online transmission is completely secure.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of external websites.

10. International Transfers

As we operate in the UK and serve customers internationally, your data may be processed outside your country. We ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: tranquilight-uk@outlook.com
Website: tranquilightlimited.net

By using our website, you agree to this Privacy Policy.